Colour Check Ltd - Guarantee
At Colour Check Ltd, we are committed to delivering the highest quality painting and decorating services. We stand by our work and offer the following guarantee.
1. Quality Assurance:
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1a. Colour Check guarantees the quality of our workmanship and materials used. Our work meets industry standards and is performed by skilled professionals.
1b. Colour Check takes full responsibility for ensuring that all materials used are in good condition and suitable for the job (unless materials are supplied by the customer). If any issues arise due to material defects, we will address them promptly.
1c. All Colour Check team members are thoroughly vetted. They are either time-served, qualified professionals or closely monitored to ensure the highest standards of work.
1d. Colour Check will always take the necessary steps to protect surrounding objects and surfaces from paint and dust to the best of our ability. We will clean up thoroughly at the end of the job. However, please note that while we strive for perfection, minor amounts of dust may remain.
1e. Colour Check commits to completing all projects within the agreed-upon timeframe, barring any unforeseen circumstances. We will keep you informed of any delays and work diligently to minimize them.
1f. Colour Check adhere to strict safety standards to ensure the well-being of our clients, team members, and the environment. All our work is carried out in compliance with relevant health and safety regulations.
1g. Colour Check provides detailed estimates for all projects, ensuring transparency and clarity in our pricing. There are no hidden costs, and any changes to the scope of work will be communicated and agreed upon in advance.
2. Duration:
2a. Our guarantee covers all work completed for a period of 12 months for exterior projects and 18 months for interior projects from the date of completion or the date on the invoice sent to you. During this time, if any issues arise due to defects in workmanship or materials (unless materials were supplied by customer), we will address them promptly at no additional cost to you.
3. Scope of Coverage:
3a. This guarantee covers defects in workmanship and materials used by Colour Check Ltd. It applies to all painting and decorating services provided by our team, ensuring that any issues arising from our work are promptly addressed.
3b. The guarantee is valid only for the original customer and is non-transferable. It does not cover any subsequent owners or tenants of the property.
4. Exclusions:
4a. This guarantee DOES NOT cover:
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Damage caused by the customer or other tradespeople, including attempts to fix issues themselves.
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Damage resulting from weather conditions, damp issues (both, prior and post job completion) or other external factors.
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Marks or damage resulting from tape or pencil marks used to point out snags.
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Accidental damage, regardless of when or how it occurs.
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Any issues arising after the guarantee has passed its expiry date which can be calculated using section 2a. of this document.
5. Maintenance Recommendations:
5a. Colour Check Ltd provides maintenance recommendations to help prolong the life of the work completed. Following these recommendations can help prevent issues and maintain the quality of the finish. They are as follows:
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To maintain the quality of the paintwork, regularly clean the surfaces of any dust, moss, moisture, or any other contaminants/debris with a suitable tool and/or product. Avoid using abrasive cleaners or tools that could damage the finish.
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Keep the painted surfaces dry and well-ventilated to prevent moisture-related issues such as mould or mildew.
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Address any leaks or dampness promptly. Periodically inspect the painted surfaces for any signs of wear or damage. Early detection can help prevent more significant issues and maintain the overall appearance.
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For any significant repairs or maintenance needs, contact Colour Check Ltd. We offer professional services to ensure the longevity and quality of our work.
6. Dispute Resolution:
6a. In the unlikely event of a dispute, Colour Check Ltd is committed to resolving the issue amicably and professionally. We encourage open communication and will work with you to find a satisfactory solution.
6b. This guarantee does not affect your statutory rights as a consumer.
6c. We value customer feedback and continuously strive to improve our services. We encourage clients to share their experiences and suggestions with us.
7. Limited liability:
7a. Ultimately, the decision and assessment of any unlikely dispute rest with Colour Check Ltd, unless the customer decides to pursue further action. This process does not affect your statutory rights as a consumer.
7b. Colour Check Ltd are not responsible for any indirect or consequential losses. Nor are they responsible for any third-party actions.
At Colour Check Ltd, we take pride in our work and are dedicated to ensuring your complete satisfaction. If you have any questions or concerns about this guarantee or our services, please do not hesitate to contact us. We value your feedback and look forward to serving you. Thank you for choosing Colour Check Ltd.